NEO SERVICE TECH LTD ("we", "us") operates neoservicetech.ca. This policy explains what information we collect through this website, how we use it, and your choices. We serve customers in British Columbia, Canada, and handle personal information in accordance with the BC Personal Information Protection Act (PIPA) and Canada's PIPEDA.
Information We Collect
- Information you submit: when you book a service or request a quote, we collect the details you provide — name, phone number, email address, city, property type, requested service, preferred date and your message.
- Technical information: like most websites, our hosting and analytics may record standard log data such as IP address, browser type, pages visited and referring pages.
- Cookies and tracking: we may use cookies and similar technologies, including analytics and advertising pixels (for example, services provided by Google or Meta), to understand site usage and measure advertising. You can control cookies through your browser settings.
How We Use Your Information
- To respond to your booking or quote request, schedule service, and communicate about your project.
- To operate, maintain and improve this website and our services.
- To measure and improve our marketing.
We do not sell your personal information. Form submissions are processed through our customer relationship management platform for the purpose of responding to your request, and information may be handled by the service providers that operate our website, forms, email and analytics — solely to provide those services to us.
Retention and Security
We keep customer records only as long as needed for the purposes above and for legal, warranty and accounting requirements, and we take reasonable steps to protect the information we hold.
Your Choices
You may request access to or correction of your personal information, or ask us to delete information we no longer need, by contacting info@neoservicetech.ca or calling 778-668-0708. To opt out of interest-based advertising, adjust your ad settings with the relevant platform or your browser's cookie controls.
Contact
NEO SERVICE TECH LTD · 5050 Kingsway, Suite 200, Burnaby, BC V5H 4H2 · Serving the Lower Mainland, Vancouver & Fraser Valley · 778-668-0708 · info@neoservicetech.ca